Listening Blog
The brand I choose to do was Spirit Airlines. Spirt Airlines is mostly taking bad comment and reviews with a good rating in the mix every once and a while. Average rating of 1.2 stars on Consumer Affairs. with over 2,500 reviews of 1-star compared to 61 5-star reviews. Spirit stood out to me not only for their bad reviews but how cheap they are compared to others. And I wanted to get down to the bottom of whenever the reviews are actuated or not. Spirit's value proposition is really focused on one thing around others. They take pride in how affordable their prices are, compared to others ($54 for a one way for spirit, and $135.07 for a one way for delta). Along with having discounts and promotions more often. And getting their passengers from point A to point B without adding extra cost to passengers. The comments that have seen latest on Spirit's Instagram was mostly positive with the first two being the only nega...